We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grayace.in or make use of our services.

PERSONAL INFORMATION
When you visit our website, register on our site, place an order, subscribe to our newsletter, or interact with us in any other way, we may collect the following personal information from you:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information
• Order history

NON-PERSONAL INFORMATION
We may also collect non-personal information about you automatically when you access our website. This information may include your IP address, browser type, operating system, the pages you visit, and the dates/times of your visits.

HOW WE USE YOUR INFORMATION

We use the information we collect from you for the following purposes:

• To process and fulfill your orders
• To communicate with you about your orders and inquiries
• To send you newsletters, promotions, and marketing materials (if you have opted in)
• To improve our website and services
• To personalize your experience on our website
• To detect and prevent fraud and other unauthorized activities

SHARING YOUR INFORMATION

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• To trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential
• To comply with legal requirements, such as a law, regulation, search warrant, subpoena, or court order
• To protect our rights, property, and safety, as well as those of our users and others

DATA SECURITY

At Grayace, we prioritize the security of your personal information. We implement a variety of robust security measures to ensure that your data is protected against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption

Sensitive data, such as payment information, is encrypted during transmission using Secure Socket Layer (SSL) technology.

Access Controls

Access to your personal information is restricted to authorized personnel who need the information to perform specific job functions. These individuals are bound by confidentiality obligations.

Regular Monitoring

We regularly monitor our systems for potential vulnerabilities and attacks. We also conduct periodic security assessments to ensure the ongoing effectiveness of our data protection measures.

Secure Storage 

Personal information is stored on secure servers with appropriate physical, electronic, and managerial procedures in place to safeguard and secure the data.

Despite our efforts to protect your personal information, no security system is impenetrable. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to use your personal information, we will securely delete or anonymize it.

YOUR RIGHTS

Access

You have the right to request access to the personal information we hold about you.

Correction

You have the right to request that we correct any inaccuracies in your personal information.

Deletion

You have the right to request that we delete your personal information under certain circumstances.

Objection

You have the right to object to the processing of your personal information for direct marketing purposes.

Restriction

You have the right to request that we restrict the processing of your personal information under certain conditions.

Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format. To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.

COOKIES

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

CHILDREN’S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Questions: If you have any questions about our Terms & Conditions, please contact our customer service team at care@grayace.in.